Privacy Policy
What we collect
Account details you give us (name, e-mail, phone, password). Listing details you post (description, service types, city, state, ZIP, optional street address, photos). Technical data your browser sends (IP address, user agent, pages viewed). Donation records held by our payment processor — we never see or store your card number.
What we publish
Listings show your title, description, service types, city, state and an approximate map location. Your street address is not published. Your e-mail address and phone number are not published; they are shared with a provider only after you accept their offer of help.
How we use it
To run the matching service, to notify you about offers and listings, to moderate content, to prevent abuse, and to report anonymous totals such as how many requests were fulfilled. We do not sell your data and we do not run advertising on this site.
Who we share it with
Other users, only to the extent described above. Our hosting provider, our e-mail sender and our payment processor, each acting on our behalf. Law enforcement where we are legally required to. Nobody else.
Third-party services
Map tiles are served by OpenStreetMap, which receives your IP address when a map loads. Address lookups are sent to a geocoding service. Alert data is fetched by our server, not your browser. Donations are processed by PayPal and GoFundMe under their own privacy policies.
Cookies
We set a session cookie when you sign in and remember your light or dark theme choice. We do not use advertising or cross-site tracking cookies. See the Cookie Policy for the full list.
How long we keep it
Listings stay published until you close or delete them. Account records are kept while your account is open and for a short period afterwards for fraud prevention. Server logs are kept for a limited retention window.
Your choices
You can edit or delete any listing from your dashboard, change your account details, or ask us to delete your account entirely. Write to us and we will act on it. Depending on where you live you may have additional rights of access, correction, portability and erasure.
Children
This site is not intended for anyone under 18 and we do not knowingly collect information from children.
Security
The site is served over HTTPS and passwords are stored hashed. No online service is perfectly secure; please use a strong, unique password.
Contact
Privacy questions and deletion requests can be sent to Services Across America through the contact page.
This policy is a starting point, not legal advice. Have it reviewed before you rely on it.